Our office is located in San Marcos California but, your order will ship directly from our closest contracted warehouse to you. Although there may be some rare occurrences where an order ships from California to Florida, most packages are in transit for 4 business days.
Please note: We currently service the 48 contiguous United States. Alaska and Hawaii, due to shipping limitations, will need to be be quoted on a case by case basis. Feel free to contact us with either HAWAII QUOTE or ALASKA QUOTE in the subject line at Support@socalpowersports.com. We’ll need to know the part numbers you need and your zip code to calculate freight cost and time in transit. *At this time we are not able to support our international neighbors.
Occasionally it happens but don’t stress. You’ve got 30 days to return the part for an exchange or refund. Please contact us for a return authorization prior to the sending your order back. The part, without exception, must be returned unused in the factory packaging. Be sure the part is packaged and padded to prevent transit damage. We like our customers to feel confident that their new and unused part is just that.
We understand sometimes parts are needed right away. It is Imperative that you contact us PRIOR to finalizing your order. The cost for air freight is substantial but missing a ride is more so. It will depend mainly on your zip code and time of your order as expedited shipping options vary. Contact us right away Support@socalpowersports.com with EXPEDITE REQUEST in the subject line. We’ll need to know the part numbers your are ordering, your zip code, and when you need the parts and we’ll check rate options to fit your delivery timeframe.
Our returns department generally processes refunds within 24-48 hours after the return delivery. Exchanges can be tricky, but luckily we’ve worked that out during the return authorization. The exchange time frame typically has the same 24-48 hour turnaround. If there is a change in supply prior to the exchange we’ll work out the best option that works for you.
We utilize multiple carriers to offer you the lowest cost parts and shipping solution. In cases where multiple carriers are used the tracking number is generated at the point of cross ship. For single carrier solutions, tracking numbers are generated as soon as the package processes. It may not activate, however, until the carrier makes their initial pickup scan.
The sooner we ship your order the sooner you’ll receive your parts. We value your business and strive to encourage to shop with us again. Orders are processed immediately and typically ship the same day if placed before 3pm PST Monday through Friday. Commercial parcel carriers do not pick-up on weekends and major holidays but we prepare your order so that it is ready to go the following business day.
